What to expect at Compassionate Care Animal Hospital
some important and unique information about our clinic to help you and your pet
Large lobby for you and your pet’s comfort including a children’s activity area and free WiFi
Comfortable family room for visiting and consultations
Large, comfortable cages and kennels including one that is 5 ½ ‘ x 7 ½’; all located in the treatment area for constant observation
24 hour hospitalization with staff present in a calm, quiet environment; only 1-2 patients overnight so each animal receives individualized comfort and care along with their required medical attention
High-quality surgical equipment including extensive anesthetic monitoring, dedicated surgery suite, patient warming, and a separate washer and dryer for surgical drapes, gowns, and towels
MEETING YOUR NEEDS
Please communicate with us if you have certain needs so we can provide the best care for your pet.
limited amount of time
complex history with your pet, etc.
If you have a concern, please let us know. We are always open to discussing concerns and trying to resolve them so we can improve our services.
If your pet is exceptionally fearful of veterinary visits, please know that we will likely start with a pet-free consultation to discuss the ideal protocol to safely care for your pet. We use an “FAS Scale” (FAS = Fear, Anxiety, Stress) to assess pet behavior at the hospital. Please click here to score your pet. If your pet is has an FAS score of 4 or 5, we recommend this initial pet-free consultation. Please call the clinic to discuss this appointment.
You can find - important pet information, cute pictures, and updates about the clinic. Perhaps your pet will be one of our Social Media Stars!
Emergencies: we answer our clinic phone 24/7 to discuss pet emergencies.
Wait time: we apologize if you experience an unusually long wait time.
Many factors beyond our control may occur throughout the day.
We appreciate your patience and will keep you updated as to the status of your visit.
All of our staff are Fear Free Certified; we are mindful of your pet’s emotional well-being to reduce fear, anxiety, and stress during their visit.
Appointment times may be longer in order to:
Allow pet to relax.
Give the medical team time to minimize fear and stress during the exam.
Thoroughly discuss your pet’s medical condition, diagnostics, and treatments.
Pets that exhibit higher levels of anxiety will be scheduled as a 40 minute appointment.
Treats are an important part of our Fear Free approach (when appropriate). Check out the Fear Free section of our website to learn more.
Scheduled for 20 minutes.
Clients are greeted by a medical team member and your pet is escorted to the treatment area to provide the service scheduled while you wait in the lobby area.
If the pet demonstrates extreme anxiety or stress during the appointment, the medical team is trained to stop and will recommend rescheduling the appointment.
We will discuss this with you and develop a plan that meets everyone’s needs.
Please schedule 1-2 weeks in advance.
Since we accept emergencies, we try to reserve time daily for these pets.
New pets who require an exam within a specific time frame from purchase/adoption are an exception to this guideline. Please communicate these needs with the receptionist so we can help you with your new family member. We love being a part of that process!
SAME DAY APPOINTMENTS
We reserve time for unexpected illnesses so we can accommodate a sick pet.
If these appointments are booked we provide some options you can discuss with the receptionist:
We will offer to see your pet, but understand that there will be a longer wait.
You can admit your pet to the hospital for evaluation.
Please note that there is an additional fee associated with same day appointments due to the extra staffing required to care for these last minute medical needs.
For pets on chronic medications:
Examinations and blood work required for refills either every 6 months or annually.
Ensures safety and effectiveness of medication for your pet.
Minimum of 24 hours requested to prepare medications (including preventatives).
Less than 24 hours requests will be accommodated, but may necessitate longer wait times.
We do not encourage purchasing medications through online pharmacies; they purchase medications through 3rd party distributors. Please note that online medications may be safe, but could also be counterfeit and may not be shipped or stored properly.
We will honor requests for third party online medications, but these will be processed over 7-10 business days.
For the convenience of online shopping and home delivery, we offer our own online store which provides prescription approval within 24 hours on business days: CCAH online store
Please click here to review our policies.